Refund & Cancellation Policy

Last updated: June 2026

This policy explains our approach to refunds and cancellations for products purchased on the Relapse to Recovery website. Because our products are digital goods, please read this policy carefully before purchasing.

1. Nature of our products

All products sold by Relapse to Recovery are digital goods (ebooks and downloadable courses) delivered electronically and immediately accessible after purchase. Due to the instantly accessible nature of digital products, all sales are generally considered final.

2. Refund eligibility

We want you to be satisfied with your purchase. We will consider refund requests in the following circumstances:

You were charged more than once for the same product due to a technical error.
You did not receive access to your product and we are unable to resolve the delivery issue.
The product file is corrupted or inaccessible and we cannot provide a working replacement.

Refund requests based on these circumstances must be made within 7 days of purchase by contacting us with your order details.

3. Non-refundable situations

Because our products are digital and accessible immediately, we are generally unable to offer refunds for reasons such as:

Change of mind after purchase
The product not meeting personal expectations where it was accurately described
Failure to apply or complete the material

4. Cancellations

As digital products are delivered instantly upon successful payment, orders cannot be cancelled once the purchase is complete and access has been provided.

5. How to request a refund

To request a refund under the eligible circumstances above, please contact us via our Contact page with your order confirmation and a description of the issue. We aim to review and respond to all refund requests within 5–7 working days.

6. Approved refunds

Where a refund is approved, it will be processed back to your original payment method. Depending on your payment provider and bank, it may take several business days for the refunded amount to appear in your account.

7. Contact

If you have any questions about this Refund & Cancellation Policy, please contact us via our Contact page.